Terms of sale
Last updated 2026-11-12.
Who we are
These terms apply to orders placed with MileMoments ("we") through MileMoments. Contact: hello@milemoments.example.
Personalised products
Posters, books and magazines are produced to your specification. You are responsible for checking the preview – including text, spelling, maps and photos – before ordering.
Personalised goods are exempt from the statutory right of withdrawal for distance contracts. Your rights for defective or damaged products are not affected.
Prices and payment
Prices are calculated on our servers at checkout and include the item price, shipping, applicable taxes and any discount you apply. Payment is processed by Stripe; we never see or store your card details.
Production only starts after your payment has been confirmed by our payment provider.
Production and delivery
Items are manufactured and shipped by our print partner. Estimated production and delivery times are indications and may vary by destination and carrier.
Some items are made outside your country: the medal frame, for example, is made in the United Kingdom. For such deliveries, import VAT, customs duties or carrier handling fees may be charged by the carrier on delivery; they are not part of our price. Checkout tells you before payment when your order ships from outside your country.
If an item cannot be produced, we will contact you and refund the affected amount.
Damaged or defective items
Report damaged or defective items within 30 days of delivery to hello@milemoments.example with a photo. We will reprint or refund.
This commitment is in addition to the legal guarantee of conformity, which applies in full.
Your content
You must own or have the rights to the photos and text you upload. You keep all rights to your content and grant us a licence only to produce and deliver your order.