Home / FAQ Frequently asked questions
Which files and apps can I use? Upload GPX or TCX files, or connect Strava, Garmin, Polar, Wahoo or Ride with GPS and import the activities you choose. Apple Health and Google Health are not connected.
Can I make a book from any activities? Yes. Select the activities you want — a whole year, a season, a trip, or any mix. The book builder lays out a cover, an introduction, chapters, statistics, highlights and a closing page in chronological order. You can then rearrange and edit every page.
Can I add my own photos and stories? Books and magazines support photo pages, captions, personal stories and travel journal spreads. Photos are checked for print resolution and you will see a warning if one would look soft at its printed size.
Is my work saved? Projects save automatically while you edit. You can reopen, duplicate or delete them from your dashboard, and undo or redo any change in the editor.
How are posters printed? Unframed posters come on 170gsm poster paper, 200gsm enhanced matte fine-art, 240gsm lustre photo or 308gsm Hahnemühle Photo Rag. Classic wooden frames (eight colours, shatterproof perspex) and magnetic wooden hangers hold a 200gsm fine-art print; the medal frame holds an 8 × 10 in lustre print beside an open window for your own medal. Every file is generated at 300 dpi at the exact product size – never from a screenshot.
What are the book page limits? It depends on the binding, counted in printed pages including the covers: hardcover 24–300, softcover 20–300, layflat 18–122 and magazine 20–500, always an even number. If your book is shorter, we add 'Notes & memories' pages you can fill with photos or keep for handwritten notes – nothing blank is ever added silently.
Why is a format marked as unavailable? We only sell formats that our print partner has confirmed. If a size or binding has not been verified yet, you can still design with it, but checkout stays disabled for that format.
How long does delivery take? Production usually takes 2–5 working days. Shipping time depends on the destination and the shipping method you choose at checkout; the exact options and prices are shown before you pay.
How do I track my order? You receive an email at every step – payment, production and shipment – and the tracking link appears in your dashboard as soon as the carrier scans your parcel.
What if my print arrives damaged? Contact hello@milemoments.example within 30 days of delivery with a photo and we will reprint or refund it; your statutory rights for defective goods still apply. Because every item is personalised, the right of withdrawal does not apply and we cannot accept returns for a change of mind.
What happens to my Strava data? We only request read access to your activities. Strava data is cached for at most seven days to build your designs, is never shared or sold, and is deleted when you disconnect Strava or delete your account.
Can I hide where I live? Yes – crop, zoom and pan the map in the editor so the start and finish of a route near your home are not shown, and switch off start/finish markers.